End-of-year self review part 3: updating yourself

We discussed what small businesses can be doing to prepare for the coming year in Part 2 of the series. Today, we’ll get into the fun stuff: focusing on you.

Your personal “look” says a lot to clients. Whether you’re in the office every day or work at home in sweats and tee shirt, eventually, you will come into contact with other people who will evaluate your value to them in part on your appearance. I’m not suggesting everyone go out and buy power suits – I don’t remember the last time I put on a suit to see a client – just take a look at the message you are sending, and consider if it’s time to update your public look.

Step 1: Evaluate your hairstyle

Fashion magazines and so-called “women’s” publications encourage readers to change their hair color, length and style constantly. Even some high-end salons will push clients to take on whatever is in fashion. Unfortunately, the latest style/color/cut doesn’t work for everyone. Nor should it. You don’t have to be a chameleon to stay current. Just look in the mirror and evaluate yourself honestly. Do you like the way your hair looks? Does it age you/make you look younger? Is it making the statement to clients that you want? (That could be anything from “I’m young and hip” to “I’m established” or simply, “I’m well groomed.”)

If you do opt to change your style, consider if your current stylist is the right one to do it. If you don’t have someone in mind, or simply want to give someone else a shot, find someone who has the general style you want – for example, if you want to be trendy, look for someone with trendy, well-cut hair. Ask them for the name of their stylist. Don’t be afraid to change if you’re not completely sold on your current person.

And finally, don’t ask any stylist to “give me xyz’s hairstyle.” If you see a model or star with hair you like, take a photo to your stylist and ask them if it’s feasible for your hair, or if it would look good. They might not give you the exact same style, but they can use your photo as a jumping off point for a discussion about what you want. Is it the color? The length? The straight/curliness? A good stylist can adapt a style to look good on you. They will also say when something just isn’t right.

Full disclosure/credit: This information came from years of talking to my own, highly-trusted stylist, Stephanie Veka, a salon owner in Seattle, Washington.

Step 2: Evaluate your makeup

For people who wear make-up, it is easy to get into a rut. Worse, your favorite colors can disappear overnight with the changing of the seasons. Don’t be afraid to visit your local make-up counter and ask for a makeover. Yes, they will want to sell you cosmetics – you are under no obligation to buy them. Your goal should be to explore options and find what you like, including brand, price-range and colors.

A good make-up counter artist will begin with a short chat. Explain what your rules are up front (e.g., hypoallergenic, colors you like/hate, etc.) and your goals for the makeover. Things to cover include the amount of time you are willing to spend on your make-up routine and where you will be wearing it (e.g., daily maintenance versus just for parties). Your artist should present some color options – don’t be afraid to reject anything you flat out hate. Remember, they are there to sell you make-up. They will take the time to find things you like.

When you are done, write-down the items you like. Consider spending an hour (at least) in your make-up running errands, etc. and see what you think when you are away from the sales desk. How do you look in normal light? Does the makeup stand up to your average day? Do you still like the color?

Once you’ve found the items you like, do reward the store by buying at least the first round from them. While they are providing a free service, it is courteous to make your purchase from the people who helped you make a decision.

Step 3: Edit your closet

This is often the hardest part for people, but think of it this way: you’re giving yourself permission (and an excuse) to hit the post-holiday sales. The basic standard for clothes is, “Have you worn it in the past year?” I have mixed feelings about this. There are obviously extenuating circumstances around why you haven’t donned certain apparel, particularly party clothes. If you have something that you haven’t worn, take a good hard look and think about why you haven’t. Did your weight change? Is it out of style? Did you simply forget you had it? (Yes, this happens.)

If you have gained weight, take the item out of your closet and either store it or give it away. You need access to good fitting clothes now, not clothes you hope to wear again someday. If you have lost weight and plan to keep it off, find a tailor who can adjust your clothes. (Or, again, consider giving it away. More on that in a moment.)

Next, look at what you have left. Sweaters that are stretched out may be comfortable for weekends, but good fit/tailoring is better for clients. You should have at least one up-to-date suit (you will need it someday) and a good selection of business clothes that fit in with your client’s expectations and your style. And don’t forget to evaluate your shoes and socks!

Sort through your clothes and pull any business attire that you don’t want or need anymore. Now here is your chance to do something good and get a small tax write-off. There are organizations across the nation that take good-condition (laundered) business clothes on behalf of people who need them. Help someone get and keep a job by donating your old business attire to:

Step 4: Take yourself to the cleaners

As clothes cycle in and out of season, they inevitably get wrinkled and musty. Review the items you plan to keep and add them to your laundry pile/take them to the cleaners. Be sure to remove your clothes from the cleaner bag as soon as you get home and allow them to air out before adding them to your closet.

Step 5: Charge it!

At the beginning of this story, I mentioned a good reason to hit the sales. If you’ve gone through all the steps, you know what to do: comb the sales racks to fill in items you need, whether you are replacing donated clothes or just realized you don’t have a good jacket. The end-of-year sales offer a great way to update your style without breaking the budget.

When you’re done, treat yourself to whatever you enjoy – spa, double-feature, golf… whatever makes you happy. After all, you worked hard this week.

Part 2:Organizing your small business
Part 1:Organizing your office for the new year

End-of-year self review part 2: preparing your small business for the New Year

We discussed basic office organization in part 1 of the series. Today, we’ll focus on the home-based office. We recommend starting with the organization discussed in part 1, as it will make your small business tasks we’ll be tackling here much, much easier.

Step 1: Review your professional materials

While we live in a primarily digital world, there are still times when the small business owner needs to pull out a business card, send a paper invoice or pull out the pre-printed address labels or envelopes. Even digital information may represent your identity. Take time to review any existing pre-printed materials now, when printers are slow and have time to take on your project. Check for:

  • Design. Does it still represent you and your business? Is your logo dated, or in need of a facelift?
  • Accuracy. Has anything changed?
  • Content. Think carefully about how you want clients contacting you. If a phone shouldn’t ring at 11 p.m., don’t include that number.

Step 2: Review your shipping services

If you ship regularly, odds are you have an account with your preferred shipping vendor. Now is a good time to review your terms and determine if you have the right service. In this case, there is no downside to playing the field. Some things to consider are:

  • Cost. Do you get a discount for being a preferred customer, shipping volume or other factors?
  • Delivery range. Again, this really applies to those doing business internationally. If you ship overseas (or even just over the border), review delivery services and fees.
  • Niceties. These are really subjective, but make a difference. For example, some shipping agencies will deliver shipping materials to your house and pick up packages free of charge.
  • Bonus discounts/points. Some delivery services have cross-over deals with other vendors (e.g., credit cards). Check your loyalty programs, credit cards, etc. and see what they have to offer. It
    might tip the scales in one direction or the other.

Step 3: Review your technology

Your tax advisor probably told you to do this already, but it is worth repeating: take a look at your equipment and determine if it’s time to upgrade. The obvious place to start is with your computer.

  • Laptop vs. desktop. For business travelers, the choice is obvious: a laptop that is (preferably) not a brick, has good battery life, a nice screen, and can boot quickly for the inevitable airport security check. For completely home-bound business owners, a desktop might offer a cheaper viable solution. I’m in-between; while I don’t travel for work, I do have to visit clients from time to time. I’ve found a nice, widescreen laptop plus a second monitor at home (two screens total) allows me to multi-task at home and easily take my work with me when I need to go.
  • Display screen. Treat your eyes right – get a decent-sized, flat-screen display that is also easy to read. This is one area you don’t want to skimp.
  • Shredder. Every business should have a security shredder that creates confetti, not spaghetti strings. Get a heavy-duty workhorse model.
  • Backup software and materials. How you backup is up to you – the important thing is to make sure it happens early and often. Consider keeping an off-site copy of key digital documents that will not be affected if disaster strikes.
  • Assorted office materials. Notepads, pens, stapler, USB portable keys, etc. If you haven’t stocked up in a while, stop by your local office supply store. Even they are having end-of-year sales.
  • A comfortable chair and desk. You’re going to be spending a lot of time there. Be comfortable.
    Remember to save your receipts – you have until December 31 to make purchases against this year’s tax deductions.

Step 4: Get Ready for Tax Time

Speaking of which, now is a great time to start prepping your tax materials. Whether you do it yourself or use a financial advisor, you’re going to need to get organized. Here are some guidelines to help get you started:

  • Organize this year’s deductible bills. Find your deductible utility bills, mortgage, etc. and organize by month. Keep a written list of missing bills (type and date) as you go. You can hunt down the strays later – focus on the task at hand now.
  • Gather up your tax-deductible donation receipts. Organize by type (cash vs. goods) and organization if you have multiple donations to the same org.
  • Organize your receipts. Group them by possible deduction type. Don’t forget to shred any receipts you no longer need!

Remember, by preparing now you can take your time and really review the year. Forgotten house upgrades or missing receipts can cost you tax deductions. Do it now so you have time to do a thorough job.

Part 1: Organizing your office life for a happy New Year
Part 3: Part 3: Spending the end of year improving yourself (but not at the gym)

End-of-year self review, part 1: organizing your office life for a happy New Year

It’s the end of the year, when offices are mostly empty and the self-employed are at the movies. Whether you volunteered to stay at work “in case a client calls” or you’re just taking it easy in the home office, you have work to do. In this three part series, we’ll discuss the key tasks you can do in these final days of the year to ensure a strong kick-off to the business new year.
Today, we’ll cover the tasks everyone needs to do, whether you work for yourself, someone else, or are searching for work. You’ll need:

  • Folders
  • File cabinet
  • Recycle bin/box
  • Separate “to shred” box
  • USB key or other portable back-up device
  • New office decorations

Step 1: Clean out your files

File cabinets are a great place to start any massive purge. Not only are you likely sitting on a ton of paper you don’t need, it makes room for all that paper on your desk we’ll be addressing in the next section. Plus, wouldn’t you like to be able to open your drawer without using a crowbar?

Prep your cabinet area. Position your recycle and shred boxes close, but in distinctly different places. You don’t want to recycle sensitive materials, and shredding unnecessary paper simply costs money.

Review each file. Yes, seriously. Re-read and assign each document as appropriate:

  • To keep: materials you need to do your job now.
  • To file: materials you need keep, but are not in active use now.
  • To shred: sensitive materials you no longer need.
  • To recycle: materials you no longer need that are not sensitive. When in doubt, shred.

Return the folders to the cabinet. As you re-file, check the state of the folder. Replace beat-up folders or use labels to clearly-write the folder name. If it’s over-filled, break the materials up into multiple folders. (Or at least get a rubber band.)

Step 2: Clean off the desk

This can be painful for pack rats, but it’s worth it. Here are some guidelines:

Review every piece of paper on your desk. Same rules apply as filing: keep, recycle or shred.

Install and store software. Have software sitting on your desk? Install it, put the disk away, and return it to IT (or store it).

Rearrange your desk for comfort. I spent nearly a year spinning in my chair and leaning to answer my phone before a co-worker made the obvious suggestion: Move the phone to the left. (I’m left handed.) Simple solutions can make a huge difference.

Edit and update your decorations. We constantly add things to our desk, but when was the last time you took something away? Update your kid’s artwork, review your gag gift collection and decide if that plant is really worth it. Can’t part with anything? Ask for shelves.

Step 3: Organize your professional library

I’m always amazed by the number of severely outdated books on office shelves. Unless you truly need to hang on to that HTML 1.0 book, take it off the shelf.

Step 4: Clean up your computer

Now that you have a clean desk, it’s time to update the space where you spend most of your time: the computer. Here are some guidelines to get you started.

Clear out your e-mail. Every interaction, from e-mail to calendar requests, contribute to your e-mail limit and bulge. To control the chaos, create folders (by business, client, project – your choice), and start filing. Review and delete mails that are redundant, unnecessary (”thanks” mails) or just no longer needed. Note that many major corporations require employees to delete mail after a certain time period. Check with your legal department for guidance.

Tackle your calendar. Delete the dentist appointments, coffee dates, long-dead project meetings and other detritus. Keep ongoing appointments and recent meetings that may come up in future conversations.

Check your Tasks list. This can also become a wasteland of long-forgotten errands that don’t need to sit on the server.

Organize your digital files. All those things you did with your files? Same thing applies here. But before you delete…

Backup! If you work for someone else, odds are they have a backup in place. Self-employed people, you are your IT department. Don’t neglect your back-ups. Do a mass back-up now, and then set regular back-ups going forward. (We’ll dig into this and other tidbits for the self-employed in Part 2 of the series.)

Step 5: Take home personal files


We all have photos, music and other miscellaneous items on our computers that are just for us. These can be lost in the blink of an eye. Save your personal files on a USB drive or other portable and take them home. If you keep them on your computer, back them up regularly.

Part 2: Spending the end of year organizing your home office/business
Part 3: Spending the end of year on yourself

Stupid Marketing Tricks: TNT’s fake mix tape doesn’t ‘Say Anything’ interesting

men of a certain age

Cable network TNT sent its marketing team in the wayback machine this week to send out a “sneak peek” at a new show, Men of a Certain Age. Which, based on the cast (Scott Bakula, Andre Braugher and Ray Romano) is somewhere in the late 40s to early 50s. Presumably, these men of a certain age made romantic mix tapes for their would-be loved ones in their youth. Or a mix tape to enjoy while driving around. Or, and I’m just guessing here, to enhance getting baked in their mom’s basement.

The “mix tape” is an iconic touch point for anyone of a certain age, especially those who know what a “tape” is. (Was.) These men of a certain age most certainly spent some quality time in mom’s basement making mixes to celebrate love, mourn getting dumped and generally show off their masterful knowledge of hot jams. (For the ultimate example of this male prototype, see John Cusack in High Fidelity.) Naturally, these men are now older, but somewhere deep inside each one, an insecure teenager is dying to find audio perfection.

Which brings me to the marketing experiment that arrived in our snail mail this week (for no apparent reason!). TNT has spent at least a few bucks to create a giant faux tape box containing a tiny-but-heavy rubber “mix tape” that’s really a flash drive that plugs into your computer’s USB port. The drive contains three songs in a play-only Shockwave format (alas, no MP3s) that presumably represent the three men at the heart of the show. I say presumably because I can’t imagine any person on Earth putting “Up Around the Bend” by Creedance Clearwater Revival, “Here I Go Again” by Whitesnake and “The Best of Times” by Styx on the same tape voluntarily.

My expectation is that these songs will play while the three men bond in the car, driving in the perfection that is the Magic Hour (right before the sun sets). Or perhaps while smoking weed they stole from one of their children in the basement. I’m pretty sure they won’t be playing any of these songs while holding a CD player over their heads. I just don’t see wooing the Mrs with Whitesnake.

I’m just guessing, of course, as I didn’t bother to watch the core marketing piece on the tape: a “sneek peek” for the show itself. I just can’t get excited about a show revolving around middle-aged men who like Whitesnake, CCR and Styx. I’m also curious as to how I was targeted to receive this particular piece. The best theory I’ve had to date, based on the name used on the address label: cable cousin (via Time Warner) HBO sold/lent my name to TNT.

I purchased a True Blood tee directly from HBO.com earlier this year, and fully expected to get marketing from at least HBO. They have not disappointed, letting me know every single item that has entered the store related to every show on the air. Every HBO touch has been via e-mail, however.

TNT clearly spent at least some marketing dollars to get attention for their show. The question is, did  it work? Yes and no. No in that I still don’t have any interest in the show, and in fact any chance I might have given it (based solely on the cast) pretty much died when presented with these music choices. (I now have a mash up of “Up Around the Bend” and “Here I Go Again” stuck in my brain. I fear I may go insane!)

On the plus side – at least for TNT – they got exactly what every show desires: a free plug.

Work Sample: MSN Lifestyle article on shopping innovations

When I was a newspaper reporter, I had 2-3 bylines every day. In more recent years, my work tends to go uncredited or, when I ghost write, credited to someone else. So I was pleasantly surprised when I was prompted for a bio after writing an article for MSN Lifestyle. It’s part of a holiday package on The Evolution of Shopping:

MSN Lifestyle: Shopping Innovations article

Read the full article.

I write so much about technology, I had forgotten how much fun it is to do a feature article!

Forget Toastmasters, improve public speaking through podcasting!

We recently launched a podcast for our gaming blog, and it’s made a real difference in my public speaking. I joined Toastmasters years ago, and while it’s a great tool for some and definitely wins out in the social department, it never cured me of my ums and ahs.

But after three weeks of podcasting, they’re nearly gone. The key here is to edit the podcast yourself. Every speaking stutter during recording is one more edit you’ll have to make later. You’ll also get a really good sense of what your voice sounds like to others and how fast or slow you tend to talk, in case you need to make adjustments there too.

If you want to get started podcasting, here are the basic tools you’ll need:

  • Audio recorder. I recommend the Zoom H2. It records high quality stereo audio, it’s easy to learn and saves your recording to an SD card, which you can pop into your computer when it’s time to edit. It’s also very portable, should you ever need to record something out in the world.
  • Audio editing software. Audacity is free and the v1.3 beta lets you drag audio segments between tracks, which greatly eases editing. Seriously, don’t waste your time with v1.2.6.
  • Leveling software. The Levelator is free; just drag and drop your final exported WAV file and it will even out the sound levels for you. This is particularly important if you mix in more dynamic audio, such as music.
  • Music (optional). You don’t need music, but it does enhance your overall production value. You can find lots of free music at Mevio’s Music Alley as long as you register as a producer and provide proper credit.
  • Podcast feed. To publish your podcast, you’ll need to create an XML feed. Since Apple iTunes has become the de facto standard, I recommend using their podcast feed specs to get started. You can also look at our feed as a guide (DON’T view it in your Web browser; instead right click the link to download and then open it in a text editor, such as Notepad). It’s basically just a text file that describes your overall podcast and each episode you release. Some blog packages such as WordPress have plug-ins you can use to automate feed creation.
  • MP3 tag editing software. Your final podcast audio file should be exported to MP3 format (Audacity requires a free optional plug-in for this, so after you level your audio, open the resulting file back in Audacity and export it again). Once this is done, you may want to tweak the file’s tags and add an image that shows up in MP3 players. MP3tag is free and a quick way to prep your final file for release, or you can do this in iTunes by importing the file and selecting Get Info if you prefer.

That’ll get you started. Record something every week and see if your public speaking improves. I bet it does!

My Windows 7 upgrade experience

windows7ultimateFor the types of projects I do, I generally need to keep up with the latest technology. That, and the fact that I’m the early adopter type, led me to pick up Windows 7 Ultimate last week. I have three licenses, but initially installed it only on my secondary laptop – a two-year-old Alienware machine I bought when I started my consulting business back in early 2007.

I do like to play it safe, so I attempted to run the Upgrade Advisor program to confirm that my laptop would do well with Windows 7. Due to a glitch with my Vista system, I was advised that the Windows Installer had failed and that I should contact my “support personnel” for assistance. Uh, that would be ME.

I figured I would be OK with my relatively recent machine, so I took the plunge. After awhile, I returned to find that the Windows 7 install had failed due to remnants of Kaspersky antivirus software that I was sure I had uninstalled at least a year ago. After several failed attempts to uninstall it (resulting in that same message to contact myself for help), I found that most antivirus software companies have removal tools – and Kaspersky was no exception. (Get their removal tool is here.) 

That did the trick. The rest of the install was smooth sailing, though it did take the better part of 6 hours to run since I chose the option to upgrade rather than wipe out my hard drive and perform a clean install. It was my hope that doing so would preserve the many licensed programs I had downloaded from Giveawayoftheday.com - but the track record here was a mixed bag. Some of the software does still work fine, but other programs have reverted to 30-day trials or require immediate purchase to be functional.

Most notable among these programs whose licenses did NOT survive the Windows 7 upgrade is Macrium Reflect, backup software I liked so much that I later bought licenses for two additional computers. Windows 7 Ultimate (along with other versions, including Pro) offers built-in backup software that can save files and a recovery image to a network drive, but I’m concerned that it states it won’t backup my installed programs – which would necessitate reinstalls should I ever need to restore from backup. No thanks. I’ll just shell out for another Macrium Reflect license.

Overall, my limited experience with Windows 7 is that it’s much zippier and programs seem to load much faster. My two-year-old machine now seems much quicker than I recall after spending a year on a newer, higher-powered primary laptop.

I’m not quite ready to upgrade our day-to-day work computers to Windows 7 (in part because our projects may require us to use Vista for at least another week or so), but now I am rather looking forward to it.

Does Neil Patrick Harris use The Lunchbox Method?

neil-patrick-harris-new-york-magazine-coverOn a flight this weekend, I finally got to catch up on some magazines. In the Sept. 21 New York cover story, Neil Patrick Harris admits to a different method of acting that, quite frankly, reminded me of my own customer experience exercises that I’ve dubbed “The Lunchbox Method.”

Most actors try to get inside their character’s head and may even alter their physical appearance to match (think Robert DeNiro in Raging Bull). Not NPH. He works “from the outside in”:

When we were filming Dr. Horrible, I was imagining watching it in my living room. When I’m co-hosting with Kelly Ripa, I’m not thinking Neil the Actor. I’m thinking, Housewife, ironing clothes, 11 o’clock. What kind of thing does she want to see?

This floored me. I’ve studied cinema and acting for much of my life (as a hobby, mostly) and never heard of this self-visualization technique. What he’s really doing is thinking of his audience members and what they’d respond to. And then packing a performance with them in mind.

Considering his success, I’d say it’s working for him.

Work Samples: Living Proof profiles for Gates Foundation

We continue our samples of work for The Bill & Melinda Gates Foundation with profiles we wrote for the Living Proof Project that just launched with a large publicity campaign (we previously contributed a Rotary International profile). These Living Proof profiles detail five organizations and the success they have had combating various health concerns worldwide:

  • GAIN – improved nutrition through food fortification
  • The GAVI Alliance – immunization
  • The Global Fund - prevention and treatment of HIV/AIDS, malaria and tuberculosis
  • PEPFAR - HIV/AIDS prevention, treatment and care
  • USAID – promote global health

Jacqui did all but the GAIN article, but we wrote in the same voice and edited each other’s work. We have more work for The Gates Foundation in the pipeline.

Get inside your customer’s head: It’s just like packing a lunch!

For some reason, relating the work I do to the customer’s experience of it comes naturally to me. I think it’s because I’m empathetic, which in high school made me pathetic but now, as an adult, it’s a job skill! I just instinctively look at a particular deliverable (be it a site, article or tool) and think, “How is the target end user going to experience this?”

I recognize that it’s not easy for everyone to put themselves into their customer’s place, so I developed a little exercise that I think might help. I call it the Lunchbox Method.

Have you ever made a lunch for a child or significant other? There are a number of ways to approach this seemingly simple task.

To meet the requirements of providing a lunch without much thought or effort, you could simply provide money or a debit card to buy whatever he or she wants. This is akin to being the CEO of a company: You decide to fund this “lunch thing” and don’t put any real thought or effort into it except to ensure the money’s there when it’s needed.

Moving beyond simply being a funder, you could assemble a perfunctory meal by grabbing some food from the pantry and/or refrigerator and tossing it in a bag. You’ve met the requirements of a lunch, but did you check to see whether the foods go well together? Are they part of a balanced diet, or will your loved one have a post-lunch sugar tirade followed by a late afternoon crash? Is there enough food to satisfy the recipient’s hunger?

At this level, you’re working as the project manager - trying to write a spec or plan for a healthy, filling lunch. To consider the customer experience, you must go even deeper. So you put together a good lunch – and there’s plenty of it – but does your loved one even like the foods you’re including? Have any of these selections previously met with disapproval at dinner time or returned home in lunch bags past only barely touched? Here you start considering customer data. This is akin to customer experience in that you are starting to focus on other people’s likes and dislikes (and not your own individual preferences and peeves). But you can still go deeper.

Now let’s look at how the food will be consumed. This is the heart of customer experience, because you are actually opening the bag in your mind and imagining how it will be consumed at lunch time. Does the food require a fork or a spoon to consume? Is it messy? If so, add any necessary cutlery and perhaps an extra napkin or two. Are there hot and cold foods included, such as a thermos of soup and a frosty beverage? If so, maybe you need two bags or a lunchbag with separate hot and cold compartments.

Let’s take it a step further. You want to delight your customer, right? (Especially since, in this exercise, it’s someone you personally know and love!) How about a special treat like a favorite homemade snack or even some leftover Easter or Halloween candy and a small personal note. When your family member opens her lunch bag, you want her face to light up – especially if she’s been very good and you’re overdue to reward her for some great behavior or a thoughtful gesture.

Finally, after the day is done, look at the remains to see how much of each food came back (objective data) and ask your customer what they thought (subjective data). Customer focus is not a one-time reality check you conduct at the end of a project, it should be an iterative process that you apply every step of the way. You need to validate your assumptions and course correct when you find you’ve diverged from a particular customer base’s needs.

Keep in mind that your customers’ tastes may change over time, as anyone with a 6-year-old can attest. The same is especially true on the Internet, where likes and dislikes evolve with every passing meme. And naturally, every project is different so consider differences in customer segments, though at the most basic level just thinking about how someone other than you approaches a particular thing is a step in the right direction.

Food for thought, I hope.



© 2009-2010 Dave and Jacqui Kramer dba The Writer's Bloc.