Archive for February, 2010


Prescription for customer experience:
Have patience with your patients

Customer experience is a critical factor in customer retention and/or earning repeat business. Restaurants, stores, and other service-oriented businesses understand this basic tenet – or become a statistic within a year or so of opening. Yet professionals who should provide the best customer service are often the worst offenders: doctors. There are really only three [...]



© 2009-2017 Dave and Jacqui Kramer dba The Writer's Bloc. -- Copyright notice by Blog Copyright