Community manager and social media lessons from PAX Prime 2010

As a content creator/consultant who works in social media and is trying to get back into gaming community work, I attended two panels at Penny Arcade Expo (PAX) Prime 2010 with great interest. The lessons shared from these panels transcend the gaming industry, which is leading the charge in both of these spaces – but other industries are taking notice and starting to follow suit.

I found both of these discussions fascinating – true highlights of the show despite the general lack of gaming content (my passion!). Fortunately, I recorded both from the front row with generally good results (there was a fidgety person next to me at the second panel who makes a few stray sounds early on, but she finally settled down).

Please note there is explicit language in the second panel (NOT safe for work, at least not without headphones!). I don’t recall any cursing in the first panel.

Becoming a Community Manager (1:01:23)

Panelists:
Jay Frechette, EA/Visceral Games
Jennifer Kye, Gameloft
Sam Houston, formerly with Perfect World and GamerDNA
Arne Meyer, Naughty Dog Studios
Collin Moore, formerly with Irrational Games
James Stevenson, Insomniac Games
Allison Thresher, Harmonix

Twittering for the Man (59:36)

Panelists:
Dan Amrich, Activision
Jeff Green, formerly EA
Larry Hryb, Microsoft
Jeff Rubenstein, Sony
A.J. Glasser, GamePro magazine (moderator)

Did these panels offer you any lessons you can apply to your job, either inside or outside of the games industry? We’d love to hear what you think.

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