Posts Tagged ‘Community’


Do these people look like they want to help you? A customer support big phish story

You probably get loads of spam. And you probably have noticed that some of those mails try to trick you (phish) personal details, such as credit card numbers and personally identifiable details that could be used to scam you. And these phishers are getting smarter. Once happy to prey only on newbies and the truly [...]

Do hoaxes and fear tactics have a place in social media?

We follow game communities and social media closely – it’s our area of greatest passion and expertise. So when GOG.com (aka Good Old Games) hinted that they were closing their virtual doors, we – along with many others we follow who have bought classic PC games from them – lamented the apparent loss. But it [...]

Community manager and social media lessons from PAX Prime 2010

As a content creator/consultant who works in social media and is trying to get back into gaming community work, I attended two panels at Penny Arcade Expo (PAX) Prime 2010 with great interest. The lessons shared from these panels transcend the gaming industry, which is leading the charge in both of these spaces – but other [...]

TweetDeck gets all iPhone-y (and adds multiple accounts!)

Back in April, I deconstructed what I thought was wrong with TweetDeck. Now I only do this sort of exercise with products I think show real potential. I did the same on BusyGamerNews.com for the Nintendo Wii user interface and twice for the Xbox 360 (but never got around to the PS3). I critique because I [...]

Social Media Trend Watch: Facebook and Twitter go to the gamers

Normally I wouldn’t post gaming news to this site (that’s what BusyGamerNews.com is for) but the news flash that Facebook and Twitter are going to launch on Xbox 360 consoles this fall should interest everyone who works in social media and community. The game is about to change (again). It’s one thing to tweet and [...]

Work Samples – Community newsletters

One of the services I provide (also a passion!) is planning and writing e-mail newsletters. My early career was in  journalism, but in the mid-’90s I fell in love with the Internet and this necessitated a jump to a technology publisher where I was one third of the gopher/Web team. (Jacqui was another third, but that’s another [...]

Why I let go of RSS and embraced social media

I recently had a Twitter conversation with a former colleague whom I follow on both Twitter and Facebook. I mentioned that I had traded RSS for social media and hadn’t looked back. Despite being more active than me on both of these services, she was surprised – but thought that it made sense since all of the good links and [...]

Musings on WordPress (and how far we bloggers have come)

When I first started blogging regularly in 2003, Radio Userland was one of the most popular solutions. This tool ran as an application on your local PC and had to transmit your posts from a locally stored database on your computer to wherever your Web site was hosted, translating it into HTML on the fly. Most of the [...]

Introducing The Writer’s Bloc

Welcome to our Seattle-based consulting company home page. But we’re more than just consultants. We’re scribes, community experts, project managers and social networking afficionados. We want to share back some of the ideas we develop in the course of our daily work. So we have relaunched this site as a blog where we can tell you some [...]

About Us

The Writer’s Bloc is the Seattle-based consulting business of Dave and Jacqui Kramer. We offer Web consulting, copywriting and editorial services, marketing support, project management and online community and social networking expertise with experience in software, mobile devices, technology, videogame industry, entertainment, healthcare and philanthropy. Our clients include Microsoft (including Xbox and Office Live), the Bill and Melinda [...]



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