On a flight this weekend, I finally got to catch up on some magazines. In the Sept. 21 New York cover story, Neil Patrick Harris admits to a different method of acting that, quite frankly, reminded me of my own customer experience exercises that I’ve dubbed “The Lunchbox Method.”
Most actors try to get inside their [...]
Posts Tagged ‘customer experience’
Does Neil Patrick Harris use The Lunchbox Method?
Monday, Oct 12th, 2009 by Dave Kramer | 0 Comments
Filed under: Customer Focus | Tags: customer experience, entertainment, neil patrick harris, visualization technique
Filed under: Customer Focus | Tags: customer experience, entertainment, neil patrick harris, visualization technique
Get inside your customer’s head: It’s just like packing a lunch!
Wednesday, Sep 16th, 2009 by Dave Kramer | 1 Comments
Filed under: Customer Focus, How To, Project Management | Tags: customer data, customer experience
Filed under: Customer Focus, How To, Project Management | Tags: customer data, customer experience
For some reason, relating the work I do to the customer’s experience of it comes naturally to me. I think it’s because I’m empathetic, which in high school made me pathetic but now, as an adult, it’s a job skill! I just instinctively look at a particular deliverable (be it a site, article or tool) and [...]